The complete skillset you need to organize and document the relationships between organization strategy, value chains and key business processes or competencies
Welcome to a complete 35 hours of coursework over 4 days to acquire the skills necessary to plan and design enterprise-level business process architectures, performance measurement and process governance systems and work in a BPM center of excellence.
This course in Business architecture is organized in cooperation with BPTrends Associates. Qualisoft is Scandinavia`s only BPTrends-partner.
This course focuses on the development of a business process architecture and especially on defining business models, value chains, strategies, process competencies, and process performance measures and aligning them with the organization’s goals and available resources.
The course relies on the use of business process frameworks and benchmarks to quickly create an architecture and a performance measurement system.
Similarly, the course focuses on defining performance measures and aligning them to organization strategies and to specific value chains and processes. The alignment of performance measures relies on a balanced scorecard approach adopted for process work.
The course also considers process governance issues and how to establish performance measures for process managers and how one can align processes with support processes and resources to create a comprehensive enterprise architecture.
Finally, the course considers how an organization can establish a BPM Center of Excellence that manages process work at the enterprise level, monitoring processes and prioritizing process change efforts.
Who should attend
This seminar is designed for managers of organizations that seek to move beyond departmental process improvement initiatives and establish an enterprise-wide understanding of process and an enterprise-wide approach to process management and measurement.
How to organize and document the relationships between organization strategy, value chains and key business processes or competencies
How to develop a model of all of the business processes in an organization
How to analyze and design a process performance system
How to organize a process governance system
How to evaluate performance managers
How to organize a BPM Center of Excellence
How to organize, prioritize and manage a portfolio of business process change projects from within the BPM Center of Excellence
Instructor: Mary Lowe, senior Consultant, BPTrends Associates
Mary is a Senior Consultant with BPTrends and has led numerous Business Process Management redesign projects during the past 20 years. Prior to joining BPTrends Associates she worked as an independent consultant with numerous clients in such diverse areas as manufacturing, telecommunications, mortgage lending, customer service, and student financial aid. Mary has also developed a quality assurance methodology for implementing change within organizations and step-by-step “facilitation kits” for process redesign workshops. Mary is a seasoned consultant and trainer and has developed and delivered numerous training programs to organizations involved in process change.
October 17 - 20 2017 in Oslo
Tuesday, October 17, 2017 - Friday, October 20, 2017
0900 - 1700
The complete skillset you need to organize and document the relationships between organization strategy, value chains and key business processes or competencies.